Email Access & Settings

You can access your @manx.net, @isleofman.com and @isleofman.org email addresses from any Internet connected computer via the Sign In window at the top of the screen or you can configure your computer's email program, such as Outlook, your tablet or mobile device to download your emails so you can manage these offline from any Internet connection.

How to Download your emails to your computer or device

To configure your computer or device to download your emails you should add a new mail account within the program and enter the following settings:

• Account Name: Enter your @isleofman.com/.org address
• Username: Enter your email address
• Password: Enter your email password
• Incoming (POP3) Server Settings: mailin.isleofman.com OR mailin.isleofman.org - use the appropriate setting for your email address
• Incoming Port: 995
• Connection Type: SSL/TLS or SSL
• In the Advanced Settings of your email program you may need to tick the box "Incoming Mail: This server requires a secure connection (SSL)"
• Outgoing (SMTP) Server Settings: mailout.isleofman.com OR mailout.isleofman.org - use the appropriate setting for your email address
• Outgoing Port: 587
• Connection Type: StartTLS or SSL
• Outgoing Authentication: Tick the box "My Server Requires Authentication"

Frequently Asked Questions

How do I reset my password if I cannot log in?

If you cannot log in click the Reset Password link, enter your email address and the verification code and click Send.

You will then receive an email to your alternative email address with a link to reset your password. Click this link and enter your new password.

To reset your password you must first have an alternative email address saved in your email profile.

To add an alternative email address, log in to webmail and click the Menu button on the right hand side, then click Options.

Once in Options, under Accounts and My Account you will see the Alternative Email field. Simply enter your alternative email address in this field and click OK.

Can you tell me more about document storage?

To take advantage of the increases in mailbox storage, you can now share files larger than the 10MB attachment limit. Simply compose a new email, click Attach from Local Disk (to attach a file from your computer) and then click SmartAttach. This will save the file to your Documents area and your email will contain a link for the recipient to download the file.

Don't worry, you are not allowing access to your email or any other documents, just this one file!

How long are emails kept in the Deleted Items folder?

Seven days, then they are automatically deleted.

Can I auto-forward my emails?

Yes, this is a feature which is available to the @isleofman.com and @isleofman.org email addresses.

Simply, open the Options menu, click the Mail heading and then Forwarder. Enter the email address you wish to forward mails to and choose whether you want to keep the incoming email in your inbox.

You can also choose to only forward emails which are older than a number of days you specify.

Any forwarding you have configured via Rules will be migrated over.

What is a message template?

Message Templates are particularly useful if you regularly need to send the same message with only minor changes - such as confirmations of appointments. You can create multiple message templates and use these when required. This is much easier than finding an old email in your Sent Items and copying the text!

What are Distribution Lists?

A distribution list is simply a group of email recipients made up from your Contacts list.

For example, you could create a "Family" distribution list instead of selecting each family member from your contacts list.

Why do some folders show a number by them and others do not?

The number shown by a folder indicates the number of unread messages in that folder, not the total number of messages.

I used to lose emails I was typing as Webmail had timed me out. What is the timeout set to now?

Timeout is set to 45 minutes

Webmail will also automatically save a draft of messages you are composing every one minute by default, this can be changed in Options under Mail Options

What is the Journal feature?

The Journal is a simple place for you to store notes about events which have happened through the day.

Can I add a signature to my outgoing messages?

Yes, you can save multiple signatures for your emails and choose which one to add to each email, either by default so it is always there or per email.

To set up a Signature click Options, then Mail and then Signature. Edit the Default signature to add a signature to every email, or add your own. Click Ok when done.

The Default Signature is added to every email, you can also choose which Signature you want to add to your email click the Pencil icon when you are composing your email, you can also choose No Signature if you do not want to add your Default Signature.

Any signatures which you have already configured will be migrated over.